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Privacy and Terms

Privacy Policy for Doggie and Moggie

Last Updated: 18 August 2026

Welcome to Doggie and Moggie. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act.

1. Who We Are and How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please get in touch with us:

  • Email: hello@doggieandmoggie.co.uk

  • Contact Form: https://www.doggieandmoggie.co.uk/contact/general

  • Business Address: Willow Estates
    Wigginton Road
    York
    YO32 2RH 

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity and Contact Data: Includes your name, email address, phone number, or any other details you provide when you fill out our contact form or email us.

  • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our website, products, and services.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms or corresponding with us by email.

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this data using cookies and similar technologies.

4. Cookies and Google Analytics

Our website uses Google Analytics to help us understand website traffic and webpage usage. This tool collects data such as IP addresses, device types, and browsing behavior.

Cookie Consent: We respect your right to privacy. Upon your first visit to our site, you will be presented with a cookie consent banner. We will only deploy non-essential cookies (such as those used by Google Analytics) if you explicitly provide your consent. You have the right to reject these cookies, and your ability to navigate our site will not be affected if you choose to do so.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To respond to your inquiries and support requests.

  • To manage our relationship with you.

  • To administer and protect our business and this website.

  • To use data analytics to improve our website, products/services, marketing, and user experiences (subject to your cookie consent).

6. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.  

7. Your Legal Rights  

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:  

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.  

  • Object to processing of your personal data.  

  • Request restriction of processing of your personal data.  

  • Request the transfer of your personal data to you or a third party.  

  • Withdraw consent at any time where we are relying on consent to process your personal data.  

8. Making a Data Protection Complaint (June 2026 Legal Requirements)  

In compliance with the provisions of the Data (Use and Access) Act that came into force in June 2026, we have a clear and formal process for handling data protection complaints.

If you believe your data has been mishandled, or you have a concern regarding a subject access request, inaccuracies in your personal data, or marketing practices, you have the right to raise a formal data protection complaint with us directly.

Our Commitment to You:

  1. Clear Process: You can raise a formal complaint at any time by emailing us at hello@doggieandmoggie.co.uk or using our contact form. Please title your message "Data Protection Complaint".

  2. Prompt Acknowledgment: We will officially acknowledge receipt of your complaint within 30 days.

  3. Investigation and Outcome: We will investigate your concerns appropriately, transparently, and fairly, and we will communicate the outcome of our investigation directly to you in a timely manner.

If you remain dissatisfied with how we have handled your complaint, you have the right to escalate the matter to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns ourselves before you approach the ICO.

9. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Changes to This Policy

We keep our privacy policy under regular review. This version was last updated on the date listed at the top of this page. We may update this policy periodically to reflect changes in the law or our data processing practices.